Creativity and Teamwork

You are from Hungary – what brought you to Austria?

Love called me to Vienna four years ago – I live here with my boyfriend. My family stayed in Hungary.

That means you haven’t been able to see your family for a very long time?

That’s right. The last time I was over the-re was Christmas. The border between Austria and Hungary is still closed right now.* They’re dealing with the worst of it in Hungary at the moment, and here in Austria, measures are being relaxed again. But we’re trying to make the most of it, for example, by sending parcels. The only thing we can do is be creative.

What kind of surprises have you sent?

For Mother’s Day, I sent chocolates that are typically “Austrian”. And small candles and photos, so we can be a little closer.

How did you adjust to the new situation at Bauerfeind Austria?

In the beginning, working from home was quite a change, mainly because we’ve never experienced it before the coronavirus pandemic. But after about two months, I can report: I’ve managed to get organized, and I cope quite well in my little workspace at home. One of us is always at the office to hold the fort. The Customer Service Team can currently only be reached during core office hours. But we can see that the figures are going in the right direction because our customers’ business is gradually picking up again.

That’s good to hear after this difficult time.

Yes, we’re also really pleased. Most medical retailers have re-opened, though sometimes with shorter business hours. And the medi-cal practices are open again, too.

Which experiences will you take away from this time of crisis?

Definitely that we work really well together, even when it’s difficult. Lately, there has been a little more marketing to do than usu-al, and I updated our Red Book – a guideline with all the important procedures for orde-ring products. We were able to support each other really well with that. That was great for our team spirit.